Helpful answers, with a human handoff.
AI Support Agent uses the information you give it to answer common questions by website chat or SMS. When a problem needs a person, it gathers context and helps your team take over.
Answer from your knowledge
Use your website, policies and uploaded business documents to respond to routine questions.
Handle concerns with care
Respond to complaints with a calm, empathetic framework instead of a canned message.
Know when to hand off
Capture details and escalate unresolved conversations to a person rather than guessing.
For ecommerce, service and retail businesses
Ecommerce: Explain your published shipping or returns policies and flag unusual problems for staff. Service businesses: Answer service FAQs and pass exceptions to the right person. Retail: Help customers with store questions after hours using your supplied information.
Plan and setup
Available channels and usage depend on your plan and setup. Live order tracking, refunds and other connected transactions are not implied.